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| Principles of Customer Service (VRQ) NCFE Level 2 Certificate | 07/08/2023 | 31/07/2024 | North Lindsey College | £418.00 |  |
Will I have to pay? You will always have to pay the full fee when enroling online. You may be able to
get a refund for all or part of the fees for your course if you are eligible. Please
look at the following link for more information:
Will I have to pay fees?
If you are studying on a part-time course and you receive one of the following benefits, or you depend financially on someone who does, you are entitled to have your tuition fees waived:
- Job Seeker's Allowance
- Income Support
- Housing Benefit
- Means-related Council Tax Rebate
- Working Tax Credit (WTC)*
- Pensions Guarantee Credit
You will, however, have to pay any awarding body/assessment fees (unless you are on a first full level 2 course).
* If you are in receipt of Working Tax Credit and you wish to claim concessionary rates please contact Customer Services who will be pleased to advise you on your entitlement. In addition, if you receive other allowances you may also be eligible to enrol at concessionary rates. If you are entitled to a fee concession you will be asked to provide proof of your entitlement.
It is essential that you inform us if your entitlement changes at any time during your course.
More information about this Course
Subject Area
Personal and Professional Development
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Course Description
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91 % of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
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Course Content
• Achieve a nationally recognised Level 2 qualification Evidence your competency to employers
• Further your personal and professional development
• Learn at a time that suits you without the need to attend college
• Improve your understanding of how to successfully handle complaints
• Reduce the risk of complaints
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Duration
11 weeks to complete
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Course Fees
fully Funded
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Course Search Tag
EMP
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Delivery Tag
Part-Time
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